Placement terms
These terms cover the placement fee, the replacement guarantee, refunds and renewals. NinjaHelp is operated by Mondovia Private Limited.
Last updated 15 August 2026
1 · The fee
The placement fee is ₹14,999, inclusive of GST. It is charged once, after a worker you accepted has joined your home. Nothing is charged while a search is in progress, when candidates are presented, or when an offer is made.
| Service value | ₹12,711 |
| GST at 18% | ₹2,288 |
| Total payable | ₹14,999 |
Figures are rounded to the nearest rupee. A GST invoice from Mondovia Private Limited is issued for every payment.
What the fee covers
- Identity verification and reference checks on every candidate presented
- Matching against the requirement you stated — role, arrangement, area, salary and scope of work
- Up to three replacements in the twelve months following the placement
- A written record of the placement, held for both you and the worker
What the worker pays
Nothing. No placement fee, no deposit, no share of wages, at any point. The household is our only paying customer.
2 · Wages
Wages are agreed directly between you and the worker and paid by you to them directly. Mondovia does not hold, route, disburse or take a share of wages. We are not a party to the employment relationship between you and the person placed.
3 · The replacement guarantee
If a placed worker leaves or becomes unable to continue, we will search for a replacement and work to place someone within 30 days of the date you notify us. If we do not place someone within that period, the pro-rata refund in section 4 applies. Replacement is available up to three times in the twelve months following the original placement, at no additional charge.
When it applies
- The worker leaves
- The worker stops attending
- The worker is unable to perform the work agreed at the time of placement
When it does not apply
- Your requirement changes. A different role, arrangement or scope of work is a new request rather than a replacement.
- A placement is ended for reasons unrelated to the worker's attendance or ability to perform the agreed work.
- Any dispute over wages, hours or conditions agreed directly between you and the worker.
Notification
Notify us by email to info@mondoviatech.com or on the mobile number you verified. The 30-day period begins on the date we receive your notification, not the date the worker left.
4 · Refunds
Before a placement
No fee is charged before a worker joins, so there is nothing to refund. A request may be withdrawn at any point before placement at no cost.
After a placement
Once a worker has joined and the fee has been paid, the fee is not refundable on request. The replacement guarantee applies instead.
If we cannot replace
If we fail to provide a replacement within 30 days of your notification, we refund the unexpired portion of your twelve months, calculated pro-rata from the date of that notification.
Example. The placement began on 1 March. On 1 May the worker leaves and you notify us the same day. No replacement is found within 30 days. Two of your twelve months had run, so ten remain: the refund is ten twelfths of ₹14,999, being ₹12,499.
Renewals are treated on the same basis, against the renewal fee and the twelve months it covers.
How refunds are paid
Refunds are made in Indian Rupees to the original payment method, through the same payment provider used for the original transaction. Approved refunds are processed within 7 working days of the amount being confirmed with you. Your bank or card issuer may take further time to credit the amount. Charges applied by your own bank are outside our control.
5 · Renewal
Replacement cover may be extended for a further twelve months for ₹9,999, inclusive of GST.
| Service value | ₹8,474 |
| GST at 18% | ₹1,525 |
| Total payable | ₹9,999 |
Renewal is not automatic. No recurring mandate is created on your payment method and no renewal is charged unless you request it. There is accordingly nothing to cancel.
6 · Disputes
Write to info@mondoviatech.com quoting the placement reference. We will respond within 5 working days. Nothing in these terms limits any right available to you under Indian consumer law.
7 · Changes to these terms
These terms may be updated. The terms that apply to a placement are those published on the date the fee was paid, and we will not apply later changes retrospectively to a placement already made.