NinjaHelp

If a placement ends, we search again.

Up to three replacements in twelve months, at no extra cost. If we can't place someone within 30 days, we refund the unused time.

Worker leaves You tell us 30 DAYS Replaced Nothing more to pay Not replaced Pro-rata refund of the time left
The 30 days begins the day you tell us, not the day they left.

Three replacements, twelve months

Replacement 1 Replacement 2 Replacement 3 INCLUDED IN YOUR FEE

Covered

  • The worker leaves
  • They stop attending
  • They can't do the work that was agreed

Not covered

  • You need a different role or arrangement — that's a new request
  • Ending a placement for reasons unrelated to their attendance or ability
  • Disputes over wages or hours agreed directly between you

If we can't place someone

We refund the share of your twelve months that hadn't run yet.

YOUR TWELVE MONTHS 2 months 10 months unused Used Refunded ₹12,499
Placed 1 March. The worker leaves 1 May and you tell us the same day. We don't place a replacement within 30 days. Two of your twelve months had run, so we refund the other ten — ₹12,499 of ₹14,999.

How to claim

01

Tell us

Email or call the number you verified. That date starts the 30 days.

02

We search

We confirm the same day and begin looking for a replacement.

03

Replaced, or refunded

If we haven't placed someone in 30 days, we contact you with the refund amount.

Before anyone joins

Nothing is charged until a worker joins your home. Withdraw a request at any point before that — while we search, after interviews, whenever — at no cost.

How refunds reach you

Back to the way you paid, within 7 working days of us confirming the amount. Your bank may take a few days more.

Full placement terms    Pricing